Help centre

Frequently asked questions

Quick answers about bidding, the shop, and your account.

Bidding

What is a lowest unique bid?

At close, duplicate bid amounts are excluded. The lowest remaining unique amount secures the item.

What is the participation fee?

The participation fee is paid now to confirm each bid. It is separate from your bid amount and is not credited against the sale price.

Shop

Can I buy from the shop without bidding?

Yes. Browse the shop, add items to your cart, and checkout with Nairobi delivery, Westlands collection, or upcountry delivery.

Account

How do I verify my account?

Sign in with your mobile number and OTP. For ID or KRA verification, contact support and we will guide you through the process.

General

Where is UniqBid based?

UniqBid Auction Limited is registered in Westlands, Nairobi, Kenya and operates under a licensed auctioneer framework.

Still need help?

Contact support